Common questions and support documentation

• How do I manually add mobile app users to the User Directory?
• How do we setup our new workspace?
• How do I setup my User Directory's labels?
• How do we add users to the User Directory using an integration?
• How do I add a new administrator to our account?
• How do I update an Admin's permissions?
• How do I create a custom Access Role?
• How do I view the status of an assigned activity?
• What determines whether a user is labelled as Compliant?
• What do the different activity statuses mean?

Browse all articles

• What are the different types of activities on Kinatico Compliance?
• How do I create a Custom Activity from a blank form?
• How do I assign an Activity?
• How do I reopen an overdue activity for a user?
• What verifications are available on Kinatico Compliance?
• What's the difference between a Simple Activity and an Advanced Activity?
• How do I accept/deny an activity exemption or deferral?
• What is a Monitored Activity?
• How to I action an activity awaiting Organisation Review?

• How do I download and create an account on the Kinatico Compliance app?
• How do I request a deferral or exemption for an Activity?
• Is there a website I can use instead of the Kinatico app?
• How do I reset my password on the app?
• How do I manage notification and login preferences on the Kinatico Compliance app?
• How do I complete a Biometrically Enhanced ID verification?
• How do I request the deletion of my account on the Kinatico Compliance mobile app?

• What support does Kinatico Compliance offer?