How do I manage notification and login preferences on the Kinatico Compliance app?

Personalising your Kinatico Compliance app experience ensures you receive the right notifications at the right time whilst maintaining secure access. This guide shows you where to configure your notification and login preferences within the application.

What You'll Need:

• A valid login and access to the Kinatico Compliance app

Time Required: 1 minute

Step-by-Step Instructions

Step 1: Access the Settings

• Select the Settings button in the lower right corner of the home screen

Step 2: Configure Your Preferences

• Under Notifications set preferences for receipt of notifications for New Tasks and Overdue Tasks
• Under Security & Privacy - Change Password, Sign In Options (inc. Biometrics i.e. FaceID, Finger scanning) and Permissions

Common Questions

Q: How often will I receive notifications for overdue tasks? A: Notification frequency depends on your organisation's settings, but typically you'll receive reminders as deadlines approach and daily reminders for overdue items.

Troubleshooting

Issue: Not receiving notification alerts despite settings being enabled

Solution:

• Check your device's system notification settings for the Kinatico Compliance app
• Verify the app has permission to send notifications
• Restart the app and check notification preferences again

Need Additional Help?

Still have questions? Our team has over 17 years of experience in people screening and verification. Contact us by selecting Support from the main navigation, then Email to send us a message. Alternatively, email our support team at cxsupport@kinatico.com

Last updated: December 2024 | Reviewed by: Mobile App Support Team