How do I approve/deny a requirement exemption or deferral?

Your people can request an exemption to completing a requirement OR a deferral to a requirement's due date. As an admin, you must promptly respond to these requests on Kinatico Compliance.

⚠️ When exemption/deferral requests are waiting for an admin's response, the requirement status will remain In Progress and Compliant.


What you'll need:

  • Administrator access to your Kinatico account

Understanding the Request Types


Before responding, it helps to know what each request means.


Exemption Request: The person is asking to be permanently excluded from completing a specific requirement, typically because it does not apply to their role, location, or employment type.


Deferral Request: The person is asking for additional time to complete a requirement. This is a temporary extension, not a permanent removal of the requirement.

Step-by-Step Instructions



Step 1: Locate the Request

  • Select My Actions from the main navigation
  • Select either Deferrals or Exemptions from the top of the page
  • Find the requirement request that requires Admin response
    • New requests will be labelled as New and have a Pending status
  • Select the three dots on the right side of the requirement line
  • Select Requirement Details to open the request from the right-side of the screen

Step 2: Review the Request

  • On the Requirement Details page under the Request section:
    • Read the deferral due date at the top of the page (Deferrals)
    • Read the request comment from the worker (Deferrals and Exemptions)

Take a moment to assess the request against your organisation's policies. Consider:

  • Does the requirement genuinely apply to this worker's role?
  • Is the reason for deferral legitimate and within your policy guidelines?
  • Does approving this request create any compliance risk for your organisation?

Step 3: Respond to the Request

To Approve:

  1. Select Approve on the Requirement Details page
  2. Add a comment to provide context for your decision (required for audit purposes, is shared with the worker or candidate)
  3. Click Submit to finalise your decision

Note: For a deferral, you also have the option to edit the new due date.

To Deny:

  1. Select Deny on the Requirement Details page
  2. Add a comment to provide context for your decision (required for audit purposes, is shared with the worker or candidate)
  3. Click Submit to finalise your decision

What happens next

    • If you selected Approve: The person will get a notification of your decision, including the comment, and they will be marked Compliant for the requirement.
    • If you selected Deny: The person will get a notification of your decision, including the comment, and will need to complete the requirement before the original due date to remain compliant.

Common Questions

Q: Will the worker be notified of my decision? A: Yes. Kinatico automatically notifies the worker via the app and email once you approve or deny their request. You do not need to contact them separately.

Q: Can I reverse an exemption or deferral decision after it has been made? A: No. If you made an error in your decision, you will either need to reassign the requirement to the worker, or have the worker submit another request

Q: What if I need more information before making a decision? A: You can hold the request in your pending queue while you gather the necessary context. We recommend following up with the worker directly and resolving the request within a reasonable timeframe to avoid extended overdue flags.

Q: Is there a record kept of exemption and deferral decisions? A: Yes. All decisions are logged within the platform, including the administrator who approved or denied the request and any comments added. This audit log also supports your organisation's compliance reporting.

Need Additional Help?

Still have questions? Contact us by selecting Get Help from the main navigation, then Email to send us a message. Alternatively, email our support team at cxsupport@kinatico.com