How do I complete a Biometrically Enhanced ID verification?

ID verification is a secure, swift process that you must complete before you can complete any other assigned activities in the Kinatico Compliance app. ID verification protects both you and your organisation by ensuring compliance activities are completed by verified individuals, maintaining the integrity of your organisation's compliance system.


What You'll Need:

  • An assigned ID Verification activity in your Kinatico Compliance app
  • Valid identification document (requirements are specific to your organisation)
  • A plain table or desk surface
  • An evenly lit space with good lighting
  • Your mobile device with camera access enabled

Time Required: 5 minutes

Step-by-Step Instructions


Step 1: Start the ID Verification Activity

  • Select To Do from the Dashboard
  • Select the ID Verification activity
  • Select Start on the Task details screen

Step 2: Complete the ID Verification Process

  • From the Activity details screen, select Start to begin the verification
  • Follow the on-screen instructions to scan your identity documents and complete your facial recognition scanning.

đź’ˇ Pro Tip: Ensure you're in a well-lit area and your face is clearly visible. The verification process requires clear, unobstructed images for successful completion.

What Happens Next?

  • Immediately: Your ID verification is submitted for processing and the activity status will update in your To Do list
  • Once Approved: You'll receive an email notification confirming your verification approval and all other compliance activities will become available for completion

Common Questions

Q: What types of ID documents are accepted? A: Accepted documents typically include driver's licences, passports, and government-issued photo identification. Check with your administrator if you're unsure about specific document requirements for your organisation.

Q: What if my ID verification is rejected? A: If verification is unsuccessful, you'll receive specific feedback about the issue. Common reasons include poor lighting, blurred images, or expired documents. You can reattempt verification once you've addressed the feedback.

Q: How long does ID verification processing take? A: Most ID verifications are processed within 24 hours during business days.

Troubleshooting

Issue: Camera not working or access denied

Solution:

  • Check your device's privacy settings
  • Ensure the Kinatico app has camera permissions enabled
  • Restart the app and try again
  • If issues persist, restart your device

Issue: Document scanning fails repeatedly

Solution:

  • Ensure you're in a well-lit area
  • Place the document on a plain, contrasting surface
  • Hold your device steady and ensure the document is in focus
  • Check that your ID document is current and not damaged

Issue: Facial recognition not working

Solution:

  • Remove glasses, hats, or items that might obstruct your face
  • Ensure you're facing the camera directly
  • Improve lighting—avoid backlighting or shadows
  • Hold the device at arm's length for optimal distance

Need Additional Help?

Still have questions? Our team has over 17 years of experience in people screening and verification. Contact us by selecting Support from the main navigation, then Email to send us a message. Alternatively, email our support team at cxsupport@kinatico.com