What support does Kinatico Compliance offer?

Understanding compliance requirements can be daunting, and we recognise that every organisation has unique needs when navigating these complexities. That's exactly why we've designed multiple support channels to ensure you get the help you need, when you need it.

Support Options on the Website/App

Select Support on the main navigation (both web app and mobile app) to see our three support options.

🤖 AI Answers

Our AI support system reads through our comprehensive help articles to provide immediate, relevant answers to your questions.

How to use: Type your question into the chat bar. The AI analyses our knowledge base in real-time to provide you with an answer.

Best for: Quick clarifications, step-by-step guidance, and exploring platform features.

📚 Help Documentation

Access detailed guides, tutorials, and troubleshooting resources tailored to your compliance needs.

How to use: Type keywords into the search bar and select the relevant article to read it.

Best for: Detailed setup instructions, feature explanations, and compliance best practices.

📧 Email Support

Connect directly with the Kinatico Compliance team for complex queries and personalised guidance.

How to reach us: Message our team through the support panel or email us directly at cxsupport@kinatico.com

Best for: Complex compliance scenarios, custom configuration needs, and strategic implementation guidance.