How do I add a new administrator to our account?

Expanding your team's access to your Kinatico Compliance portal ensures seamless collaboration and shared oversight of your compliance activities. This guide shows you how to invite new administrators and configure their access permissions.


What You'll Need:

  • Admin access to your Kinatico Compliance portal
  • Email address of the administrator you want to invite

Time Required: 2 minutes

Instructions


Step 1: Navigate to Admin Management

  • Go to Organisations > Admin Management on the main navigation bar

Step 2: Enter Team Member Details

  • Locate the Invite Team Members section at the top of the page
  • Input the new team member's email address in the designated field

Step 3: Select their Access Role

  • To the right of the email field, select the appropriate level of access from the dropdown (System Admin, System Member, Hiring Manager or Viewer)
    • Click here to learn more about the different levels of administrator access and their specific permissions

Step 4: Send the Invitation

  • Click Send Invites to email the invitation directly to the administrator
  • Monitor pending invitations in the Pending Invites section

Common Questions

Q: What happens after I send the invitation? A: The administrator receives an email with instructions to set up their account. They'll need to accept the invitation and create their login credentials. You can track the status of all pending invitations in the Pending Invites section.

Q: Can I change an administrator's access level after they've joined? A: Yes, you can modify access permissions at any time through Admin Management. Navigate to the active team members section and edit their assigned role. Changes take effect immediately.

Troubleshooting


Issue: Administrator says they didn't receive the invitation email

Solution: Check that the email address was entered correctly and ask them to check their spam/junk folder. Resend the invitation if needed from the Pending Invites section.

Prevention: Confirm email addresses before sending and advise recipients to whitelist your organisation's domain.

Need Additional Help?

Still have questions? Our team has over 17 years of experience in people screening and verification. Contact us by selecting Get Help from the main navigation, then Email to send us a message. Alternatively, email our support team at cxsupport@kinatico.com

Last updated: June 2025 | Reviewed by: Product Team