How do I reopen an overdue activity for a user?

When a user misses the due date for an activity, the activity is automatically marked as overdue and the user shows as out of compliance. This guide provides clear steps for reopening overdue activities.


What You'll Need:

  • Administrator access to your Kinatico account

Step-by-Step Instructions


Step 1: Locate the Overdue Activities Resolution Page

  • Select My Actions from the main navigation
  • Select Escalations
  • Find the overdue activity you want to reopen
  • Select the three dots on the overdue activity
  • Select Resolve from the dropdown menu

Step 2: Reopen the Activity

  • In the Resolve popup, click Select under Resolve select Remind
  • In the comment field enter a clear reason for reopening the activity
  • Select Submit to process the action
  • Select Confirm when prompted to verify you want to reopen the activity

💡 Pro Tip: Under Notifications in the main navigation you'll get notified if an activity becomes Overdue. From the notification you can select Review Now and then Resolve (with comment) to jump straight to Step 2.

What Happens After Reopening?

For the User:

  • The activity becomes accessible again for completion
  • They receive a notification that the activity has been reopened
  • No new due date is set, allowing flexible completion

For Administrators:

  • The user remains marked as out of compliance until a response has been submitted
  • The activity status updates to reflect the Reminded state

Common Questions

Q: Will reopening an activity change the user's compliance status immediately? A: No, the user will remain marked as out of compliance until they successfully complete and submit the reopened activity.

Q: Can I set a new due date when reopening an activity? A: The reopen process doesn't set a new due date. The activity will remain open until completed or manually closed by an administrator.

Need Additional Help?

Still have questions? Our team has over 17 years of experience in people screening and verification. Contact us by selecting Support from the main navigation, then Email to send us a message. Alternatively, email our support team at cxsupport@kinatico.com