How do I reset my password on the app?


Managing your account security is essential for maintaining secure access to your compliance data. Whether you've forgotten your password or want to change it regularly for enhanced security, the Kinetic app allows you to update your password in multiple ways.


What You'll Need:

  • Access to the email registered with your account

Time Required: 2 minutes


There are two ways you can change your login password:

Option 1: Forgotten Password Reset


Step 1: Access Password Reset

  • From the Log In screen, select Forgot Password
  • Enter the Email associated with the account

Step 2: Create Your New Password

  • Enter a new password that has:
    • Minimum 8 characters
    • At least one uppercase letter
    • At least one lowercase letter
    • At least one special character

Step 3: Verify Your Updated Password

  • Check your email account for a verification code
  • Enter the verification code when prompted (check Spam or Junk folders if not immediately visible)
  • Select Confirm to complete the password change

💡 Pro Tip: The verification email typically arrives within 2-3 minutes. If you don't receive it, check your spam folder before requesting another code.

Option 2: Password Update (When You Remember Current Password)


Step 1: Navigate to Change Password

  • Select Settings from the Home screen within the app
  • Choose Change Password

Step 2: Enter Password Details

  • Enter your Current password
  • Enter your New Password
  • Enter the password again under Confirm New Password
  • Select Confirm (your new password can now be used for future logins)

Recommended Next Steps

  • Test your new password by logging out and then back in.

Common Questions

Q: How often should I change my password? A: We recommend updating your password quarterly or immediately if you suspect it may have been compromised. Regular updates maintain strong security for your compliance data.

Q: What if I don't receive the verification email? A: First, check your spam or junk folders. If still not found, ensure you've entered the correct email address and wait 5 minutes before requesting a new verification code.

Need Additional Help?

Still have questions? Our team has over 17 years of experience in people screening and verification. Contact us by selecting Support from the main navigation, then Email to send us a message. Alternatively, email our support team at cxsupport@kinetic.com