How do I view all activities assigned to a Kinatico Compliance app user?

On Kinatico Compliance, you may want to review all activities assigned to a specific app user and monitor the status of each activity.


What You'll Need:

  • A team member account on your organisations Kinatico Compliance portal
  • An Access Role assigned to your account at allows you to view the Insights reports

Time Required: 1 minute

Step 1: Locate the user on your reports 

  • Select Insights from the main navigation bar 
  • Select Compliance View in the top left corner 
  • Next to View by, change the dropdown option to Users 
  • In the search bar, type in the users name 
  • Find the user within the list 

Step 2: Go to the users Insights page 

  • Select the 3-dot icon on the right of the user in the list 
  • Select Insights: [Users Name] 

Step 3: Review the user’s assigned activities 

  • View the status of each assigned activity from the list at the bottom of the page
  • Search for specific assigned activites assigned using the search bar
  • Select the 3-dot icon on an assigned activity and Activity Details: [Activity Name] to see the status of all individuals assigned the same activity. If a user has completed the activity, select the 3-dot icon on the activity name to see their response details 

💡 Pro Tip: Use the status filters to quickly identify overdue or completed activities.

Recommended Next Steps

  • Go to the Manage Activities page to assign additional activities

Troubleshooting

Issue: User appears in user directory but shows no assigned activities

Solution:

  • Verify the user has been assigned to relevant activity groups
  • Check that activities have been properly configured and activated
  • Confirm the user has received their app invitation and logged in

Issue: Activity status not updating despite user completion

Solution:

  • Check the user's mobile app is syncing properly
  • Verify the activity was submitted correctly through the app
  • Allow 5-10 minutes for system synchronisation

When to escalate: If activity statuses continue to show incorrectly after verification and waiting for sync, contact technical support for data synchronisation troubleshooting.

Need Additional Help?

Still have questions? Our team has over 17 years of experience in people screening and verification. Contact us by selecting Support from the main navigation, then Email to send us a message. Alternatively, email our support team at cxsupport@kinatico.com

Last updated: June 2025 | Reviewed by: Technical Support Team