How do I change my plan?

You can upgrade or downgrade your plan at any time whether you're on a trial or an active plan. This guide walks you through updating your plan in the Billing section of Kinatico Compliance.

What You'll Need:

• System Owner access to the Kinatico Compliance Admin Portal

Time Required: 2 minutes

Step-by-Step Instructions

Step 1: Open Settings

• Select Settings from the main navigation

Step 2: Go to Billing

• Click the Billing tab

Step 3: Change Your Plan

• Click Change Plan
• Select your preferred plan. Choose a higher plan to upgrade, or a lower plan to downgrade

Good to Know

💡Downgrading mid-cycle: If you downgrade, the change is scheduled to take effect at the end of your current billing period. A confirmation banner will appear on your Billing page showing the effective date. You can cancel a scheduled downgrade at any time by clicking Cancel Downgrade.

Need Additional Help?

Still have questions? Our team has over 17 years of experience in people screening and verification. Contact us by selecting Get Help from the main navigation, then email to send us a message. Alternatively, email our support team at cxsupport@kinatico.com